Job Description

ABOUT THE ROLE

This is a System Administrator role. It requires a seasoned professional with a strong technical background. The ideal candidate will be comfortable working in a fast-paced, collaborative environment supporting a diverse portfolio of in-store technologies, integrated platforms, and retail systems.

As a System Administrator, you will be responsible for maintaining the health, stability, and performance of the Retail environment. You'll play a key role in implementing system upgrades, managing hardware and software configurations, supporting integrations with third-party tools, and troubleshooting complex issues affecting store operations.

Your work will involve direct collaboration with cross-functional teams, including store operations, IT infrastructure, network teams, and external vendors. Assignments may include supporting the rollout of new POS features, system enhancements, deployment of new store technologies, and providing hands-on support for break/fix scenarios. Timely incident resolution and root cause analysis will be a critical part of your responsibilities.

Systems Administration, Monitoring, and Maintenance 50%

• Responsible for installing and configuring new hardware and software on supported systems.
• Responsible for the security and compliance of supported systems.
• Answers technical queries about and troubleshoots any reported problems with supported systems.
• Interface directly with users to resolve communications issues with Virginia ABC Registers, Licensee Workstations, and Servers.
• Implement security procedures and tools to ensure rigorous security measures are in place.
• Ensure that Client Services processes and procedures are followed, and resolutions are thoroughly documented.
• Configure the operating system settings and POS software settings for the registers, licensee workstations, and servers in the retail environment.

Application Support 30%

• Responsible for configuration, administration, and support of the retail environment wireless infrastructure.
• Ability to work with vendors in the event of new application builds being available.

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