Job Description

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:

Bilingual Customer Support Rep
$18 per hour to $22 per hour

Hybrid remote - Upper Arlington, Ohio

Monday-Friday, 8am to 4:30pm

 

Summary
• Two weeks PTO

• Spanish and English bilingual
• 3 days remote work-from-home , 2 days onsite
• Customer Service and low level technical support
• Anthem medical, Anthem dental, Anthem vision, accident, critical illness, life, 401k match, college tuition benefit program

Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible

Requirements
• Spanish and English
• Outstanding communication skills
• High level of emotional intelligence
• High level of empathy, care, and compassion
• Must be able to work Mon-Fri, 8am-4:30pm
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support

Next Step
• Email your resume to Sean.Zetts@ RiversideRecruiting.com

Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President

Sean.Zetts@ RiversideRecruiting.com

customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support

Job Tags

Hourly pay, Remote work, Monday to Friday, Flexible hours,

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