Job Description

JOB SUMMARY/PURPOSE

Delta Utilities is seeking a Damage Prevention Coordinator who monitors and inspects contract locating activities and completes related documentation to ensure compliance with company contracts and guidelines, and applicable Federal, State, and local laws, codes, standards, and ordinances. Frequent customer, contractor, and excavator contact including conflict management.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Promotes damage prevention activities and encourage open communication with excavators.
• Observes and inspects the various phases of the line locating work to determine if work is conforming to Company standards.
• Enforces all standards, specifications, and any special provisions of the line locating work.
• Enforces all provisions of the line locating contracts between the company and the contractor.
• Monitors quality and cycle time of contractor’s service through evaluation of metrics and field audits.
• Investigates third party damages as designated by the Damage Prevention Manager.
• Assists the company in the collection of third-party damages through accurate and timely field investigation reports and acts as a first-person witness when necessary.
• Analyzes the root cause of investigated third party damages and communicates how future damages may be avoided.
• Assist contractor locators with difficult and hard-to-find locates.
• Responds to customer complaints and follows up with the customer as to the status or resolution of the complaint.
• Work with other members of the Public Awareness and Damage Prevention teams to implement consistent community education programs.
• Involvement with state One-Call Centers, and state damage prevention programs including enforcement issues.
• Represent the department and actively participate in the company’s Public Awareness and Damage Prevention Committee.
• Assists other CenterPoint Energy departments for special locating needs.
• Handles special assignments on short notice.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Requires a bachelor’s degree in a business or technical discipline from an accredited college or university or eight (8) years of work experience. Every two years of experience is equivalent to one year of education.

Minimum experience required of the position

• Requires a minimum three (3) years of utility distribution system experience with demonstrated line locating and/or damage prevention skills.

Minimum knowledge, skills and abilities preferred of the position

• Able to read and interpret maps; and demonstrate a basic understanding of a utility distribution system, line locating practices; and strong analytical and problem-solving skills.
• Able to communicate clearly and effectively, both orally and in writing, and demonstrate courtesy, tact, and good judgment and professional conduct when communicating in person, by telephone, or electronic communications
• Able to function in a stressful environment, multi-task and manage several projects/activities at one time, and provide the appropriate skill in conflict management/conflict resolution
• Able to demonstrate proficiency with Microsoft Office applications including Word, Excel, PowerPoint and Outlook
• Able to apply basic mathematics to perform addition, subtraction, multiplication, division and calculation of fractions and percentages

Any certificates, licenses, etc. required for the position

• None

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
•  Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.
• Able to support the Emergency Operating Plan. May be required to remain in the service area during emergency events and assume responsibilities assigned by the company to aid in restoration efforts.
• Able to work in a fast-paced environment with a high-volume of workload and frequent, short, deadlines, including working nights, holidays, and/or weekends to meet established deadlines and to support emergency situations.
• Able to work indoors, in an office environment, regardless of whether open office, cubicle or private office.
• Able to work in all weather conditions with occasional exposure to hot, dirty and/or greasy equipment and noise when at field installation sites.
• Able to travel outside of primary work location, in any weather conditions and occasionally overnight, to field locations, remote areas, conferences and/or meetings.
• Able to wear personal protection safety equipment, such as respirator, safety glasses, hard hat, gloves, and ear plugs occasionally as required by the work.
• Able to operate a motor vehicle including ability to enter and exit the vehicle unassisted and travel long distances

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas service across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Once all announced transactions are complete, Delta Utilities will be a $1.7 billion organization representing 600,000 customers and among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and will acquire Entergy's natural gas utilities in Baton Rouge and New Orleans in summer 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at  .

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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Job Tags

Holiday work, Contract work, For contractors, Work experience placement, Summer work, Local area, Remote job, Long distance, Night shift, Weekend work,

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