Job Description

Job Description and Duties

All applicants will be considered, however SROA/Surplus candidates will be given priority.

Are you interested in making life better for Californians? Are you looking for a career and not just a job? Do you want to create a meaningful impact in your community? If you answered yes to any of these questions, then the California Department of Tax and Fee Administration (CDTFA) has a career opportunity waiting for you! California not only needs you, it wants you as part of the growing workforce. New employees, new ideas, and new creative perspectives are needed in all areas at the CDTFA. We value staff and are dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility. To learn more about us, please see

Under the general direction of the Staff Services Manager I (SSM I) of the Training, eLearning, and Development (TED) Unit, the Associate Governmental Program Analyst (AGPA) serves as the Learning Management System (LMS) Administrator/Coordinator for the California Department of Tax and Fee Administration (CDTFA). The AGPA performs the more responsible, varied, and complex technical and analytical staff services assignments related to the administration, configuration, and support of CDTFA’s enterprise LMS (Cornerstone). The incumbent ensures the LMS operates efficiently and securely, manages user data and permissions, and supports compliance with statewide and departmental training mandates.

The AGPA collaborates with subject matter experts, trainers, and program managers to maintain a centralized training catalog aligned with workforce development goals. The incumbent generates analytics and reports to monitor training participation and compliance, and provides technical assistance and training to learners, supervisors, and TED team members. The AGPA may also develop user support resources and facilitates training sessions to enhance system use and learner experience. The position plays a key role in supporting mandatory training, professional development, and strategic workforce initiatives.

Travel may be required at a minimum of 10% of the time.

How did you hear about this opportunity? 

Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change.

Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California’s Personal Leave Program. 

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

You will find additional information about the job in the .

Working Conditions

• Position may be located in a high-rise building.       

• Standard office environment.

• Requires being in a stationary position, consistent with office work, for extended periods of time.

• Daily use of a personal computer, office equipment, and/or telephone.

• Must be able to move/transport materinforials  weighing up to twenty (20) pounds, with or without reasonable accommodation. 
• Nationwide travel may be required.
• Telework is partially available.  

Special Requirements

• Travel required ten percent (10%) of the time.  

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience administering a Learning Management System (LMS), preferably Cornerstone or a similar enterprise platform.

• Strong technical problem-solving skills related to LMS functionality, user access, and course delivery.

• Knowledge of accessibility standards (ADA, WCAG, Section 508) for digital learning content.

• Ability to manage and analyze training data, generate reports, and provide insights for compliance and workforce development.

• Experience with course and catalog management, including uploading, testing, and publishing various training formats.

• Strong communication and collaboration skills, especially when working with subject matter experts, trainers, and leadership. 

Benefits

CDTFA appreciates and proudly celebrates diversity with an emphasis of an inclusive atmosphere in all levels of the organization. CDTFA is a participant in The Government Alliance on Race and Equity (GARE) Capitol Cohort to advance racial equality and advance opportunities for all in California. Employees of different races, ethnicities, genders, ages, religions, disabilities, gender orientations and personal experiences are welcomed to contribute to the success of CDTFA.

The CDTFA was presented with the Large State Employer of the Year Award for 2018 from The Association of California State Employees with Disabilities (ACSED); showcasing CDTFA’s support of employment, promotion, and fair treatment of persons with disabilities.

CDTFA values its staff and is dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility.

Working for the State offers great opportunities, generous benefits, and career development. In addition, you can look forward to:

• Nearby (third-party) parking. 
• Located near on-site coffee shop, cafeteria, gym, bike lockers, River District, major freeway access. 

For more information about the outstanding benefits offered to State Employees

Benefit information can be found on the CalHR website and the CalPERS website. 

Supplemental Questionnaire Requirement

Applicants must include a Supplemental Questionnaire (SQ) for this recruitment. Applications without an SQ or include an SQ that does not directly answer all the items below will not be considered. Resumes do not take the place of the SQ.

SQ Requirements:

• Name on SQ.
• Job Control number on SQ.
• SQ must be no more than two pages in length, single-spaced.

Please prepare a Statement of Qualifications (SQ) responding to the questions below. Your SQ must be no more than two pages, single-spaced, using 12-point font. The SQ serves as a written interview and will be used to determine your qualifications for this position. Your responses should be specific, detailed, and provide examples that clearly demonstrate how your experience meets the minimum qualifications of the AGPA LMS Administrator/Coordinator role.

Respond directly to the following SQ question(s):

1. Describe your experience administering a complex system such as a Learning Management System (LMS), database, or enterprise platforms.

2. Explain your experience uploading, testing, and maintaining training content in a Learning Management System or comparable platform.

3. Provide an example of a time when you generated and used reports to monitor compliance or to measure training effectiveness.

You must provide specific information in your response(s) which demonstrates how your knowledge, skills, and training meet the needs of this position.  

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - A completed Supplemental Questionnaire (SQ) must be submitted with your STD. 678 in order to be considered for this position. Please see the Supplemental Questionnaire Requirement section of this job posting for additional information.
  

Job Tags

Permanent employment, Full time, Work at office, Remote work,

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