Job Description

Job Description

Let us take your advanced project management skills to new heights. We’re innovating and re-imagining project management as part of a division-wide delivery management center. Bring your ideas and proven delivery record to help us. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.  

As a Project Manager- Operations Program Support in Resiliency & Delivery Management, you will be innovating Project and Program Management across Consumer and Community Banking Operations.  You will manage complex, high visibility cross division programs or projects by developing a plan, analyzing potential risks/benefits, working with your business partners to land on the best solutions, and driving your team through completion. 

Job responsibilities

• Manage one or more fast-paced, complex, cross-functional programs or projects that have significant impact on the business - your efforts typically can impact as many as 30,000 specialists
• Define key roles and responsibilities and work with customers and impacted areas to ensure appropriate resources are assigned throughout program/project life
• Develop and manage integrated plans, working effectively at all levels and providing progress communications to stakeholders on a regular basis
• Lead your team and customers to concrete actionable deliverables, resolve issues/risks, and achieve agreement on scope and delivery milestones
• Be a part of the solution – lead your customers to achieve the best business value possible
• Help us to improve - Establish best practices, innovate approaches to Program and Project Management, building a continuous improvement model
• Maintain our control environment by ensuring programs and projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines 

  Required qualifications, capabilities, and skills

• 8+ years of related Program or Project Management experience.
• Broad delivery experience, including understanding of tools, processes, and best practices 
• Experience managing conversions, business initiatives, or technology in agile, waterfall, or hybrid methodology
• Proven ability to manage multiple efforts, managing resources and addressing issues in a timely manner ensuring least impact on timelines and overall risk; organized, structured work style
• Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward. 
• Demonstrated initiative and creativity to ensure successful and timely execution- strategic thinker with proven analytical abilities

Preferred qualifications, capabilities, and skills

• Excellent verbal & written communication skills; must be able to communicate progress and issues to the team and stakeholders regularly, thoroughly, and clearly throughout
• Strong inter-personal skills to inspire/motivate the team and to instill confidence and trust within the business, operations, and technology teams as applicable
• Proven leader such that all participating and impacted groups have confidence and trust that the program/project is being well-managed and will meet its deliverables in a timely manner
• Project Manager certification 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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