Job Description

SUPERVISOR OPERATIONAL RESILIENCY

WHAT IS THE OPPORTUNITY?

The Crisis Management Supervisor reports to the Manager of Operational Resiliency in the First Line of Defense. The position will lead a team in the development and implementation of all core activities of the Crisis Management Planning framework (Crisis Management, Incident Response, Testing, Tabletops, Training). This is a highly visible role requiring supervisory to liaise with senior leaders to coordinate incidents and effectively communicate and provide status both during and after.

WHAT WILL YOU DO?

• Provide 24x7 support for all Crisis Management Incidents by leading the Crisis Management Team and ongoing communications.
• Determine escalation to the Business Continuity Team and providing updates to senior business leaders.
• Create process for and lead Post-Mortem reviews of incidents to determine root causes and corrective action plans.
• Create and lead Crisis Management Working Group including defining roles and responsibilities, training, quarterly meetings/updates including Corporate Comm, HR, IT, Corp Security, Real Estate, et al.
• As part of the FLoD, the Crisis Management Supervisor works with multiple first responder areas, supports and manages strategic execution of the Crisis Management framework and its related components including but not limited to (Crisis Management, Incident Response, Testing, Tabletops, Training, Reporting).
• Coordinates and reviews First Line of Defense (FLoD) core activities of the Crisis Management Planning framework inclusive of gap assessments, risk measurement, appropriateness of mitigation strategies, and material risk identification.
• Ensures Crisis Management and the FLoD roles and responsibilities, timelines, and requirements are clear
• Drives the socialization, adoption, consistent and appropriate implementation, and ongoing maintenance of the Crisis Management policies, standards, methods, etc. across the bank.
• Leads team of Crisis Management Analysts and process alignment (e.g., disaster recovery coordination, tabletops, CM tools).
• Ongoing subject matter expertise on all Crisis Management regulatory requirements, defining threats, and risk scenarios in order to provide recommendations on changes or program enhancements required to address such requirements and threats.
• Acts as a Crisis Management Management advocate towards the front line business units ensuring business buy-in and facilitating integration of second line policies, standards, and minimum requirements.
• Aids in Board and Supervisor management reporting
• Performs Crisis Management awareness training relating to Risk Management, including new and changing policies, systems, and methodologies
• Assesses BC risks and policy/standard/procedure compliance relating to controls design, FLoD testing processes, FLoD testing results and sample based testing
• Provides support for Internal Audits and Regulatory Exams
• Ensures FLoD program compliance and maturity through
• KRI monitoring, monitoring of remediation plans and performing quality assessment reviews
• Understand and apply internal policies/procedures, laws and regulations and managing to regulatory requirements including but not limited to: FFIEC, OCC, FINRA, Federal Reserve
• Provides backup for Manager Operational Resilience

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 12 years of Crisis Management experience
• Minimum 3 years of financial services experience
• Minimum 3 years of project management experience

Additional Qualifications

• Demonstrated strong skills in applying Crisis Management planning principles to various levels (staff, management and executive) of the company.
• Able to effectively interact with peers, subordinates, internal and external customers and vendors.
• Excellent, analytical, problem solving, communication, and prioritization skills
• Demonstrated ability to influence and motivate individuals and teams.
• Advanced presentation skills and oral and written communication skills
• Excellent project management skills, which include task identification, project planning, and ability to understand scope of recovery efforts, ability to coordinate critical activities during continuity exercises and events, and proficiency with tools required to pull project together.
• Self-starter with the ability to work independently.
• Fully proficient with Microsoft Office applications, including (but not limited to) Word, Excel, Visio, and PowerPoint

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. 

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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