Order Fulfillment Specialist Job at Catenon MASS COMMODITIES, New York, NY

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  • Catenon MASS COMMODITIES
  • New York, NY

Job Description

FUNCTIONS

We are seeking a highly organized and proactive Order Fulfillment Specialist to manage and optimize our end-to-end order fulfillment operations. This role will be responsible for overseeing outbound shipments, managing 3PL relationships, processing retail orders, and ensuring a high level of customer satisfaction. Responsibilities:
  • Own day to day operational relationships with 3PL providers to execute on fulfillment plans
  • Assist with EDI integration and collaboration with retail partners
  • Manage order receipts and product allocation with the team
  • Maintaining a positive, empathetic, and professional attitude toward retailers at all times
  • Responding promptly to customer inquiries
  • Processing and Coordinating shipments to retailers
  • Prepare shipping documents and keeping records of all interactions and transactions
  • Build strong relationships with retailers and support their needs and specifications
  • Study and maintain up to date knowledge of products in order to answer any customer questions
  • Respond promptly to customer inquiries and resolve issues or concerns
  • Rectify problems such as damages, shortages, and non-conformance to specifications
  • Maintain relationships with carriers and retailers
What we look for:
  • Minimum of 3 Years of Relevant Order Fulfillment or Customer Service experience
  • Experience within Beauty & Lifestyle Industries, preferably working with products
  • Hands-on experience with ERP systems such as Business Central, NetSuite, or similar platforms
What we Offer:
  • 2 days of remote work per week
  • Medical & dental care
  • Additional insurance plans

- 401K

Job Tags

Remote work,

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