Job Description

Job Description

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

 

As a Principal Technical Program Manager in Infrastructure Production Management, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

 

Job responsibilities

• Develop and implement strategic initiatives to transform existing functions into a future state that aligns with modern software delivery practices.
• Serve as a strategic advisor to senior leadership, providing insights on best practices and emerging trends, while fostering a culture of collaboration, accountability, and excellence.
• Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
• Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency
• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies

 

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Exposure to AI/ML technologies, with the ability to leverage these tools to drive innovation and enhance decision-making processes.
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
• Proficient in managing ITIL change and release management processes and governance.
• Experience with CI/CD pipelines and software deployment tools.
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
• Lead and oversee release management and planned event management, ensuring seamless coordination across all product lines within Consumer and Community Banking, including software releases and activities such as resiliency tests, real estate events, and infrastructure upgrades
• Develop and implement strategic initiatives to transform existing functions into a future state that aligns with modern software delivery practices
• Collaborate with cross-functional teams to innovate, automate, and optimize processes; enhancing efficiency, and driving continuous improvement in software delivery and executing large scale technology events

 

Preferred qualifications, capabilities, and skills

• ITIL knowledge, specifically Release and Change Management, experience in modern software deployment practices, strategic thinking
  
   

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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